Governance & Compliance
CQC Compliance
GlowWell Care Ltd is applying for registration with the Care Quality Commission for the regulated activity of Personal Care.
Registration Status
GlowWell Care Ltd is currently applying for CQC registration for the regulated activity of Personal Care under the Health and Social Care Act 2008. Our registration number will be updated here upon approval.
CQC Registration No: Pending — to be updated
The CQC 5 Key Questions
The Care Quality Commission evaluates all providers against these five fundamental questions.
Safe
We meet the Safe standard through:
- Enhanced DBS checks for all staff before employment
- Robust safeguarding adults and children policies
- Comprehensive infection prevention and control procedures
- Safe medication management protocols and MAR chart recording
- Risk assessments for every client and their home environment
- Incident reporting, investigation and learning procedures
Effective
We meet the Effective standard through:
- Individualised, outcome-focused care plans reviewed regularly
- Competency-based staff training and induction program
- Regular supervision, spot checks and annual appraisals
- Liaison with GPs, district nurses and health professionals
- Evidence-based care practices and clinical guidance
- Quality audits and service improvement plans
Caring
We meet the Caring standard through:
- Person-centred approach placing individuals at the heart of care
- Treating every client with dignity, respect and compassion
- Supporting emotional wellbeing alongside physical health
- Encouraging autonomy and informed decision-making
- Actively involving clients and families in care planning
- Regular feedback collection and complaints welcomed
Responsive
We meet the Responsive standard through:
- Timely response to changing health and social care needs
- Flexible scheduling adaptable to client preferences
- Clear, accessible complaints and compliments procedure
- Out-of-hours emergency contact and response protocols
- Regular review meetings with clients and their representatives
- Continuity of care and preferred carer matching
Well-led
We meet the Well-led standard through:
- Experienced registered manager with health and social care expertise
- Clear organisational structure and lines of accountability
- Regular governance and management review meetings
- Quality assurance framework with KPIs and improvement plans
- Transparent culture encouraging staff to raise concerns
- CQC registration actively pursued with full Statement of Purpose
View our full governance documents and policies for further evidence of compliance.
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